Refund Policy

1. Eligibility for Refunds:

• Refunds for Damaged or Defective Products: If the item you received is damaged, defective, or not as described, you are eligible for a full refund once the return is approved.
• Refunds for Incorrect Items: If we sent you the wrong product, we will issue a full refund once the return is processed.

2. Refund Process:

• Return Approval: Refunds will only be processed after we have received the returned product and confirmed its condition.
• Refund Method: Refunds will be issued to the original payment method used for the purchase. This may include credit card refunds, bank transfers, or other payment methods depending on how the order was placed.

3. Processing Time:

• Refunds will be processed within 7-10 business days after we receive the returned item and confirm that it meets our return policy criteria.
• The time it takes for the refund to appear in your account may vary depending on your bank or payment service provider.

4. Partial Refunds:

• In some cases, a partial refund may be issued for items returned in a condition that does not meet our return criteria (e.g., missing packaging, damaged product).

5. Non-Refundable Charges:

• Shipping charges are non-refundable unless the return is due to a defect, damage, or incorrect item sent.
• If the return is not due to a fault on our part, the customer will be responsible for the return shipping cost, and the original shipping fee will not be refunded.

6. Processing of Refunds:

• Once the refund is processed, you will receive a refund confirmation email. Please note that depending on your payment method, it may take 7-10 business days for the refunded amount to appear in your account.

Important Notes:

• Force Majeure: We are not liable for any delays or issues in processing returns or refunds due to circumstances beyond our control, such as shipping carrier delays or government restrictions.
• Customer Responsibility: Customers are responsible for returning the items in their original condition. Products that are opened, used, or damaged by the customer may not be eligible for a refund.